Privacy Policy
Baking By Donna | bakingbydonna.com
Last updated 1 November 2026
This policy explains what information Baking By Donna collects when you visit the website, create an account, or contact us, and how that information is used, stored and shared. We aim to handle personal information responsibly and in line with applicable privacy laws, including the Australian Privacy Principles where they apply.
Who this policy covers
“Baking By Donna”, “we”, “us” and “our” means the operator of bakingbydonna.com. This policy applies to information collected through the website and related account services. It does not cover other websites or services linked from our pages; their own privacy policies apply.
Information we collect
Depending on how you use the site, we may collect:
- Account information, such as your name, username, email address and the details needed to create and manage your account. Passwords should be stored in encrypted or hashed form by the account system; we do not need to see your password in readable form.
- Information you choose to send us, such as the contents of an email, account request, question, feedback or other correspondence.
- Technical and usage information generated when you use the site, such as IP address, browser and device type, pages visited, referring page, dates and times, and security or error logs.
- Cookie and similar technology information, including data used to keep you signed in, remember preferences, protect the site and understand site use. The specific cookies depend on the features enabled at the time.
Please avoid sending sensitive personal information unless it is necessary for your enquiry. We do not intentionally ask for sensitive information through the site.
How information is collected
We collect information directly from you when you request or use an account, sign in, or contact us. Some technical information is collected automatically by the website, its hosting and security systems, and any enabled cookies or similar technologies. We may also receive information from service providers that help operate those features.
Why we use information
We use personal information to operate and secure the website, create and administer accounts, respond to messages and requests, maintain and improve site performance, diagnose errors, prevent misuse, and meet legal obligations. We use information for these purposes only to the extent reasonably needed.
Cookies and analytics
Cookies are small files stored by your browser. Essential cookies may be needed for account login, security and site functions. Other cookies may remember preferences or provide statistics if analytics features are enabled. You can manage or block cookies through your browser settings; doing so may affect sign-in or other site features. If the site displays a cookie preference tool, you can also use it to change the choices it offers.
Third-party content or services, such as embedded media, social features or analytics, may set their own cookies or collect information when enabled. Their handling is governed by their own privacy notices. We do not control their practices.
When we share information
We do not sell personal information. We may disclose information to service providers that host, maintain, secure or support the site and its account, email, backup or analytics functions, where those services are in use. They may handle information only to provide their services to us and under appropriate safeguards. We may also disclose information where required or authorised by law, to protect the site or people from harm, or as part of a genuine business transfer.
Overseas handling
Some website or technology providers may store or process information outside Australia. The countries involved depend on the providers and settings in use. Before publishing this policy, we will identify the providers and countries relevant to the live site where practicable, and take steps required by applicable privacy law for overseas disclosures.
How long we keep information
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including account administration, security, resolving enquiries and meeting legal obligations. When it is no longer needed, we take reasonable steps to delete it or de-identify it. Backups and security logs may remain for a limited period as part of normal system operations.
Security
We use reasonable safeguards designed to protect information from loss, misuse, unauthorised access, modification or disclosure. No website or online transmission can be guaranteed completely secure. Please keep your account credentials confidential and contact us promptly if you suspect unauthorised use of your account.
Your choices and requests
You may ask us to access or correct personal information we hold about you, or ask a question about how it is handled. You may also ask us to close your account. We may need to verify your identity before responding. Some information may need to be retained where the law permits or requires it. You can contact us using the details below.
Complaints
If you have a privacy concern or complaint, contact us and describe what happened and how you would like us to address it. We will review the concern and respond within a reasonable time. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, subject to its jurisdiction and the privacy laws that apply to us.
Children
The site is intended for a general audience. If you are a parent or guardian and believe a child has provided personal information through the site, contact us so we can review the request and take appropriate steps.
Changes to this policy
We may update this policy when our practices or legal requirements change. The “Last updated” date at the top shows when the current version was prepared. The latest version will be published on the website.
Contact us
For privacy questions, access or correction requests, account closure requests or complaints, email bbd@bakingbydonna.com. Please include “Privacy request” in the subject line and do not include your password.
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